Support & FAQ

Get instant answers to common questions

Support Channels

Contact us via our official Telegram and Twitter to get support on any technical issue faced with your app.

Tutorial Videos

Watch our tutorial videos to learn how to perform different tasks on the app

Community Answers

Join our Telegram community to engage with other users to get a better understanding of how they use our products.

Frequently Asked Questions

We've compiled a list of answers to common questions.

Stablecoins are cryptocurrencies designed to minimize the volatility of the price of the stablecoin, relative to some “stable” asset or basket of assets. A stablecoin can be pegged to a cryptocurrency, fiat money, or to exchange-traded commodities (such as precious metals or industrial metals)

In KuBitX ecosystem, we have a suite of stablecoins for different countries in Africa, most notably NGNX (Naira Tether), GHCX (Ghana Cedis Tether), and KSHX (Kenyan Shillings Tether). All these coins are pegged 1:1 with their corresponding currencies as they are backed by actual cash in the bank.

Yes. Though the wallet is Stellar based in its architecture, we have included support for the popular coins like Bitcoin (BTC) and Ethereum (ETH)

This is pretty simple, simple project or print your address QR code and keep it in a well lit area. Your customers will simply scan your QR code from their KBX Wallet to make payment.

Sorry about this experience.

There are a few reasons why this happens:

Poorly taken selfie and photo of ID

  • Chances are that you are not taking your photos in a well lit environment or you are probably backing the source of light. Please face the light source and ensure that your face is clearly captured.
  • It may be that your picture of your ID is blurry. When taking a photo of your ID, touch your phone screen to keep the ID in focus before taking the shot.

Expired or unsupported documents

  • Expired documents will not work even if they are government issued.
  • Ensure to use  supported government issued documents
  • Ensure to take a clear photo of this document
  • Ensure that your bio details in the document matches information previously supplied 

The clearer your photos, the faster and seamlessly your KYC gets completed.

If you continue to experience failed attempts, please reach out to a support person on our official Telegram

The short answer is Yes.

The longer answer is most definitely.

You can pay your local bills using any of the assets listed in the wallet for which you have funds. If a particular asset is not supported, you will get a message notifying you at the point of checkout that such asset is unavailable for payments.

Our users love this part. We are pretty much just giving something back to you for supporting us all the way.

There are at least 3 major ways to earn on the KBX Wallet:

  • Referrals – when you share your reflink or sign up a user using your referrer name, you will get a fraction of their transaction fees every time they make a bill payment that has transaction fees (up to two referral levels!)
  • When you pay a bill using KBX, you get a loyalty bonus
  • When someone you have referred buys KBX (swaps any other asset for KBX) within the app, you earn a percentage of that purchase! (up to 2 referral levels) We call this our KBX Adoption Program. You earn an attractive bonus when your direct first referral has bought KBX worth certain stipulated amounts. Our users are also ranked based on the contributions of their referrals.
Can’t find what you need? Our award-winning customer care team is here.